"He has never experienced such events and doesn't fully grasp the range of emotions that an ordinary person feels when caught in such circumstances. Watching videos and photos from the scene is terrifying, but when you feel the explosions that make your heart freeze, when you hear rockets flying overhead, when you can't believe that other ordinary people, just like you, are ready to kill, torture, and destroy simply because it's an order, it creates an overwhelming sense of fear. In those moments, something dies inside, and hatred arises toward everyone who forces you to live in terror every day. It becomes difficult to speak calmly about forgiveness, love, and the idea of "let's just make a deal." It's easy to read books about war, but much harder to understand those who have lived through it, because one thing is reading about events, and another is physically feeling the constant terror that makes your skin crawl, trying to escape and find a safe place—but there is none. It’s getting more and more complicated.

What I was trying to say is that some things can’t be understood without experiencing them, without truly feeling them. And here, general intelligence takes a backseat, because it’s not about knowledge, it’s about understanding the essence. When wars were happening in other countries, I’d watch them on TV, on my gadgets, and it was always tragic. But when war comes to your own home, you can’t just turn off the video because it’s too tragic, and you’re exhausted. You can’t close the book to stop the flow of fear. And it’s impossible to truly understand this until you face it yourself.

If your negotiation partner isn't delving into the "nitty gritty" of the details, it can easily signal that that person doesn't care about the outcome".